FAQs

FREQUENTLY ASKED QUESTIONS

Who is Texas Tax Back? Texas Tax Back is a private agency for the State of Texas. TTB will process the necessary paperwork in order for the store to reimburse your sales tax on unused/unworn merchandise. You are required to export the merchandise with you.



Who qualifies for this service and what are the requirements? This service is only for international tourists, and the requirements vary according to the way the merchandise is being exported.

Woman Looking at a Shop Window — Texas — Texas Tax Back

  • How will I receive my refund?

    You will receive your refund immediately in CASH for purchases with the majority of our participating retailers. For a few retailers you will get a credit card refund made to a VISA or MasterCard within 3 months. Please refer to our Participating Retailer list.

  • How much time do I have to make a claim after I have submitted my tax refund?

    You have 6 months after you came to our office, so we can investigate the status of the refund.

  • How do I pay the commission fee?

    The commission fee can be paid in cash, travelers check, or personal check with a US account.

  • Which stores participate in the program?

    Please refer to the list. If you see that one store is not listed, you may ask the store manager to participate in the program.

  • How long does it take to do the service?

    It takes approximately 30 minutes to an hour.

  • Do I need to collect the tax refund at the store?

    Some stores require for the customer to return to the same location, and collect the tax refund after 7 days of your departure date. In addition, others require the customer to present an ID to cash the manifest in 3 months or one year from the date of sale.

  • What receipts are accepted and retained?

    • Sales receipts must be for merhcandise that will be exported within 30 days of purchase. 
    • Receipts must be from our Participating Stores.  Review our store list on our website before you go shopping.
    • $10 minimum sales tax is required per physical store (multiple receipts from single store location may be combined for $10 min)
    • Receipts cannot have a US address.
    • Receipts must be paid in full.
    • Receipts must be fully itemized (store name, tax, total, date of sale, etc).
    • Receipts cannot have marks that imply returns.
    • Exchange receipts must be presented with original sales receipts
    • Some stores may require voucher for credit card transactions.
    • Cardholder must be present for processing refund.
    • Receipts paid in cash can not be accepted if under another person’s name.

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